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CUSTOMER CARE

SUNGENBIO PROFESSIONAL DEVELOPMENT AND SERVICES

DRUG INFORMATION AND DRUG SAFETY SERVICES

Licensed pharmacists available to you to answer your questions and provide unbiased, clinically relevant and timely drug information to ensure safe and effective use of our products.

SUNGENBIO is pleased to announce its sponsorship of the SUNGENBIO Communications Center , a series of continuing education lessons designed to help pharmacists communicate effectively with patients and other health-care professionals.

This series of CE lessons, launched in 2006, is designed to support you in your efforts to help patients use their medications appropriately, gather information from patients about obstacles to adherence; and work with patients to find solutions to obstacles. In addition, the series will assist you in your efforts to reach out to physicians, nurses, home-care professionals and the general public. Each lesson discusses a set of communication skills required in today`s pharmacy practice, environment, and offers tips and reflective exercises to help you strengthen those skills and improve your effectiveness as a pharmacist.

The SUNGENBIO CE Compliance Centre covers disease states that have specific patient-compliance concerns and consequently have a grave impact on our society. Each lesson outlines the physiology of the disease and its signs and symptoms, discusses current treatment recommendations and the rationale behind those recommendations, pinpoints compliance issues and offers practical solutions to encourage patient compliance.

CE Compliance Lessons

Osteoporosis
Migraine
hypertension
Asthma
Diabetes
Smoking cessation
Diabetes,treatment of hyper / hypoglycemia
Menopause,treatment with OTC natural products
Regulating Natural Health Products
Over the counter treatment of osteoarthritis
Minerals and the role of the pharmacy technician
Vitamins and the role of the pharmacy technician
Infectious diseases and the pharmacy technician
Alternative Site Glucose Monitors
Alternative / Herbal Products

SUNGENBIO`s GOAL IS TO SET A NEW STANDARD FOR CUSTOMER COMMITMENT

Local Strengths
Product Coverage
Distribution Choice
Customer Care
Professional Staff
Service Excellence
Continuing Education
Pharmacy Support
Customer Benefits
Consistent And Broad Retail Coverage
Wholesaler Or Direct Shipping Options
Professional Organization Focused On Customer Care
Professional Staff Who Value And Encourage Feedback
Enterprise-wide Systems And Processes
Continual Investment In Education Programs
Ongoing Support For The Pharmacy Profession

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SUNGEN BIOTECH COMPANY LIMITED
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